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Terms and Conditions

Terms and Conditions

Terms of Use

The Website Owner, including subsidiaries and affiliates (“BookMyPooja.Online” or “we” or “us” or “our” or “MetaPlus Technologies Private Limited”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to BookMyPooja.Online – India’s most trusted pooja booking platform. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BookMyPooja.Online relationship with you in relation to this website.

The term ‘BookMyPooja.Online’ or ‘us’ or ‘we’ refers to the MetaPlus Technologies Private Limited, a Private Limited Company registered under Companies act, 2013. The company Head office is in Bangalore. The term ‘you’ refers to the user or viewer of this website.

We are in the business of providing an online, convenient, transperant and hassle free experience in context with performing various religious rituals, as updated and modified on the website from time to time. Apart from the service provision, there may be other religious goods and products that will be displayed for purchase by the customer.

For any issues or queries, you can reach out to us at +91 8150878717 or email to us at support@bookmypooja.online

Once you order a pooja from us, based on the date of pooja, we will assign a qualified Pandit Ji from our pool of registered Pandits – based on Language selection and type of Pooja requested – to conduct at your premises

 

Please note – BookMyPooja strives best for allocating Pujaris based on your preferences. In case the specific language priest is not available for reasonable reasons, BookMyPooja team will allocate Pujaris in a related language.

For example, if a Kannada Speaking preference priest is not available, alternative Tamil or Telugu speaking priest can be all0cated

If a Marathi, Odiya or Bengali or Gujarati Speaking priest is not available, Hindi speaking priest may be allocated

When you choose to order Pooja with Samagri, all materials to be presented at the time of Pooja shall be packed and provided to you at the address provided by you, closer to the time of the Pooja.

Please note, there are some utensils such as kalash, plates, etc. that need to be arranged by the host on their own , and is not part of the Pooja with Samagri option.

You can check with our customer care representative whether utensils as well can be made available on rent, at an extra cost

No. The booking charge includes the Dakshina ( Pandit Ji Fees ) for performing the rituals.

If you voluntarily pay to Pandit ji then we are not responsible for that exchange

If you find yourself in a position where you are asked for an extra amount from the priests or any of our associates, please inform us immediately on our customer support number +91 8150878717 or drop us a note at support@bookmypooja.online

We understand that you may have to cancel the Pooja ceremony for some reasons. 

In case of customer initiated cancellations, 

You need to get in touch with our customer care number or email to us on our official support email ID

  1. If the pooja is cancelled for more than 96 hours, 90% amount will be refunded
  2. If the pooja is cancelled for 48 to 96 hours, 50% amount will be refunded
  3. If the pooja is cancelled for 0 to 48 hours, no amount will be refunded

We strive to provide the best experience possible, however in some cases if Pandit ji can not attend to the scheduled Pooja, BookMyPooja shall refund the entire amount within 5 working days.

The Pooja Samagri amount, however, shall be charged in case you have chosen “Pooja With Samagri” Option. 

The samagri shall be dispatched to you in such a case, and is not refundable part of the booking.

Returns policy is only applicable to tangible products made available for purchase on the website from time to time, Whereas services ( such as pooja bookings have only refund policy as mentioned on the T&C page )

You are eligible to return the product within 7 days from the date of delivery in case of following cases only

1. The product is not as per advertised specifications

2. Product is received in a damaged state

 

Blessing points is a unique loyalty and rewards program for BookMyPooja visitors and customers. It aims to reward you on sign up, as well as on every pooja booking / product purchases form the platform

BookMyPooja Reserves the rights to make amends to the Loyalty Program at any given point in time.

1. When you sign up on BookMyPooja Platform, you are rewarded with 10 blessing points into your BookMyPooja account

2. When you purchase a product or book a Pooja from the platform, the blessing points are rewarded into your account after the product delivery or Pooja service is marked as Completed in the system

3. Blessing Points Earning Rule: You get 1 blessing point for every Rs 100 spent on the platform. Each 1 blessing point is equivalent to Rs 1

1. At the time of Checkout, you can see your Blessing Points Balance. You can use some or all of those points for purchasing a product or booking a pooja service on the platform. The points shall be treated as currency.

For example, if you have 100 blessing points in your BookMyPooja account, you can choose to spend upto 100 Blessing points. Once you choose the number of points, the balance amount will be revised after adjusting for the points you have chosen to be redeemed

2. BookMyPooja is on a mission to have all of India’s places of worship listed on the platform. As and when any temples are registered and updated with the platform, you may be able to spend the blessing points in the form of an official donation to the temple

  1. Login to your BookMyPooja Account
  2. Click on the “Blessing Points” on the menu

Privacy Policy

This privacy policy sets out how MetaPlus Technologies Private Limited uses and protects any information that you give our website BookMyPooja.Online when you use this website.

We, at BookMyPooja.Online, are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.“Personal Information” means any information that may be used to identify an individual, also including, a first and last name, a home or other physical address, contact number and an email address or other contact information.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience. By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

We require this information (including but not limited to) understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

1. When you order, we need to know your name, e-mail address and mailing address. This allows us to process and fulfil your order and to notify you of your order status.

2. When you sign up for our Newsletter we need only an e-mail address – which we use to send the information you requested.

3. When you submit a customer review, we also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your review.

4. We personalize your experience by using your purchases to shape our recommendations about the temples, deities, and pujas that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site.

5. If you choose to post messages on our message boards or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data.

We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

BookMyPooja does not rent, sell, or share personal information about you with other people (save with your consent) or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances.

We provide the information to trusted partners who work on our behalf or with ‘BookMyPooja.Online’ under confidentiality agreements. These companies may use your personal information to help BookMyPooja communicate with you about offers from ‘BookMyPooja.Online’ and our marketing partners. However, these companies do not have any independent right to share this information.

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of BookMyPooja.Online’s terms of use, or as otherwise required by law. We transfer information about you if ‘BookMyPooja’ is acquired by or merged with another company. In this event, ‘BookMyPooja’ will notify you before information about you is transferred and becomes subject to a different privacy policy.

All photo images on this site are believed to be public domain, they are gathered from all over the internet and there is no copyright on these pictures as far as we are concerned. If there is a picture on this site that has a copyright then the owner can email us at support@bookmypooja.online and we will remove the picture from this site. None of the persons on this site have authorised their presence here. This site is not associated with them or their companies in any way. All trademarks belong to their respective owners.

By Starting to browse the website, you automatically agree with the terms and conditions of usage.

IF YOU DISAGREE WITH THIS PRIVACY POLICY, YOU ARE PROHIBITED FROM OPENING OR VIEWING ANY FILES OR FOLDERS IN THIS SITE OR AVAIL OF ANY SERVICE PROVIDED IN THIS SITE

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